Terms & Conditions
CityWalk ehf. is the company responsible for the services of CityWalk operations. CityWalk is fully authorized tour operator by the Icelandic tourist board. Please notice different terms & conditions between tours and a refund policy as follows.
The “Free” Classic Tour:
We never cancel the free walking tour. Since establishment, we’ve never cancelled this tour. Which makes it the only tour in Iceland which hasn’t been cancelled. We are very proud of that. Our guides have never been late, nor cancelled because of a last-minute dramatic event. Amazing. Hopefully that will never happen. We kindly ask our guests to be as dedicated as our guides are, and let us know if you need to cancel. Obviously there is no payment in advance on this tour and therefore no refund possible.
Private Tours, Pubcrawls, Running Tours VIP, MT and WtC Tours:
These guided tours are paid upfront, the invoice includes a date and time. The timing is not negotiable nor refundable within less than 7 days prior to departure because we have already assigned you a guide and finding a replacement can be very difficult with short notice. In case you need to alter the time, please let us know and we will try our best to accommodate you.
If you cancel or change the time with more than 1 weeks notice, we will either offer an alternative time to you or a full* refund (Full refund excludes 500 ISK or up to 10% of the total amount to cover booking fees)
Some of our tours have a minimum number of participants to operate. We reserve the right to cancel tours and offer a full refund in case the number of minimum guests isn’t reached. Cancellations are always issued with at least 24 hour notice through e-mail.
In case you need to cancel please get in touch with us via [email protected] and we will try to help you out and offer you alternatives.